Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

The Terms of Use are governed by and understood in accordance with the laws of the State of New South Wales, Australia. You unconditionally submit to the jurisdiction of the Courts of the New South Wales.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PRIVACY & SAFETY

The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website remains the property of Luceat Jewellery and protected by Australian laws.

Your use of the Website does not grant you a licence or act as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner. We own the copyright, which subsists in all creative and literary works that are displayed on the Website.

The Customer is authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. However, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way other than as legalised under these Terms without the written express consent of Luceat Jewellery.

In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.

Terms of Sale

When placing an order for any Goods on the Website, the Customer is agreeing to purchase the Goods and subject to these Terms. Each Order the Customer places will be a separate and binding agreement between the Customer and Luceat Jewellery.

• Dispatch times may vary according to availability and any guarantees or representations made by our team as to the delivery times are limited to Australia and are intended as an estimate only and are subject to any delays resulting from postal delays for which Luceat Jewellery will not be responsible for.

• The Customer recognises that all orders through the Website are with respect to goods intended for personal and domestic use only and non-commercial use.

• Luceat Jewellery reserves the right to accept or reject an Order for any reason at any time.

• When placing an Order, the Customer undertakes that all details that are provided to Luceat Jewellery are true and accurate, and that the Customer is an authorised user of the credit or debit card used to place the Order and that there are sufficient funds to cover the cost of the Goods. Cases of suspected fraud will be handed over to authorities.

• All Orders are subject to availability of the Goods and confirmation of the Order price.

Price

All prices quoted on the Website are in Australian Dollars (AUD) and include GST at 10%. They exclude all foreign taxes, VATs and customs and excise duties. Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary. The price with respect to any Goods is specified on the Website. The Price is exclusive of any delivery fee.

Luceat Jewellery reserves the right to change or alter the Prices of Goods on the Website without notice to the Customer, unless the Customer has submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing. In paying or attempting to pay for the Goods, the Customer agrees that the Customer has not engaged in any fraudulent conduct or contravened any law.

Luceat Jewellery will issue the Customer with a tax invoice once payment of the Order placed has been processed.

DAMAGED OR FAULTY GOODS

All Goods are thoroughly inspected to ensure that they are in the best condition prior to being sent to the Customer. All Goods come with guarantees that comply with Australian Consumer Law.

In the unlikely event the Customer discovers that a Good is faulty or damaged, the Customer must notify Luceat Jewellery within 14 days of purchase or within a reasonable timeframe thereafter. This can be done either by returning the goods with the return slip and an explanation, or via email at returns@luceatjewellery.com along with a description of the product, fault, size and style and the Customer’s preference for a refund, replacement, exchange or repair.​

If Luceat Jewellery inspects the Good and confirms that there is a fault, the Customer will be entitled to a full refund, replacement (if available), exchange or repair (where possible).

​Customers are liable for any delivery costs if the Good is found not to be faulty.

Delivery

Any period or date for delivery of Goods stated by Luceat Jewellery is intended as an estimate only and is not a contractual commitment. Deliveries are subject to any delays resulting from postal delays or external forces for which Luceat Jewellery will not be responsible. Orders will be dispatched within 1-2 days from the date of the Order.

Australia: All deliveries of Goods purchased by the Customer will be made by registered courier (Sendle, Australia Post eParcel, EasyShip or EasyParcel). Luceat Jewellery reserves the right to refuse Authority To Leave in the case of delivery address being unoccupied due to liability in circumstances where parcel is lost. In which case, a collection card will be left in the customer’s post box with details as to how and where to collect their goods. At this point, the goods will be deemed as ‘delivered’.

International delivery: International deliveries will be made by registered courier (Sendle, Australia Post, EasyShip or EasyParcel). Estimated delivery time for international orders is between 5-15 business days. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. Luceat Jewellery has no control and will not be responsible for any duties or taxes.

Lost Packages 

We do not accept responsibility for lost orders as a result of a third party's negligence or otherwise, so far as we can provide proof of shipment. If your order is missing, please contact us immediately.